Collagen Peptides and Hyaluronic Acid Complex Delivery & Returns

Our collagen peptides and hyaluronic acid complex is available on Amazon, Onbuy and eBay UK. Amazon & eBay's delivery & return policies apply.

❤️ Our complex is available to be purchased on our website and the following rules apply ❤️

All orders placed before 4.00 pm London (UK) time are processed and dispatched on the same day, except for Sundays and bank holidays.

All orders placed after 4.00 pm London (UK) time are processed and dispatched on the following working day, except for Sundays and bank holidays.

Orders are dispatched from our warehouse in Leeds, West Yorkshire, UK.

Shipping Rates

FREE Shipping on ALL UK Orders - Royal Mail Second Class Signed-for (3 working days) ❤️ 

£9.05 for Royal Mail International Tracked & Signed-for for European Union orders (3 to 5 working days) ❤️

Returns

Our hassle-free return policy is part of our commitment to taking care of you every step of the way. Bought it but changed your mind for whatever reason? If you are not happy, we are not happy!

Our policy lasts 14 days. You have 14 days to return any Dietapplements purchase for a full refund.

Dietapplements pays shipping fees in full for all UK orders. Dietapplements always supplies proof of postage and tracking numbers to customers, nationally and internationally. However, customers have to pay for the return shipping fees in full if they choose to return their orders for a refund.
To be eligible for a refund, the collagen and hyaluronic acid bottle must be perfectly sealed and unused and in the same condition that you received it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned collagen and hyaluronic acid bottle.

If you are approved, then your refund will be processed on the same day, including weekends, and a credit will automatically be applied to your original method of payment. It may take a few additional days to reflect on your account.

How do I handle returning the collagen and hyaluronic acid bottle?
To return your order, please mail it to: 30 Turnberry Rise, Leeds, West Yorkshire, LS17 7TL. UK. Kindly please make sure to include your name, address and order number in the returned package.

You will be responsible for paying the return shipping costs. Please consider using a signed-for shipping service. Return shipping costs are non-refundable.

Order lost in the mail?
You will receive a full refund :-) It's our responsibility to deliver. 

Do I need a receipt to return the collagen and hyaluronic acid bottle?
No, you don't need a receipt to return the collagen and hyaluronic acid bottle. We have your Dietapplements online account, including your name and address and we'll credit your account if you are eligible for a refund. Kindly please make sure to include your name, address and order number in the returned package.

Please be assured that any information you provide us will be handled with the utmost consideration of your privacy and security according to the General Data Protection Regulation (GDPR).

If you have any inquiries, please send us an email at info@dietapplements.com