We offer Free, Royal Mail Tracked 48 Shipping (2-day delivery aim) on all UK orders.
Settle for a small order for now? Royal Mail Tracked 48 Shipping (2-day delivery aim).
You have the option to choose Royal Mail Tracked 24 Shipping (1-day delivery aim) for £4.65.
All orders placed before 14:30 London (UK) time are processed and shipped on the same day, except for Sundays and bank holidays as Royal Mail doesn't operate on these days.
Orders are dispatched from our warehouse in Tunbridge Wells, Kent, UK.
*Orders sent to the same delivery address will be combined and dispatched together in the same parcel.
At Dietapplements, we stand behind the quality of our supplements. We want you to discover what works for you without the stress, which is why we offer a 14-Day Money-Back Guarantee on your first purchase. If you aren't happy with the results, we’ll make it right.
Eligibility Requirements
To qualify for a refund under this guarantee, please ensure the following criteria are met:
First-Time Orders: The guarantee applies exclusively to your first purchase of a specific product.
14-Day Window: You must contact us within 14 calendar days of your original order date.
Direct Purchases: This policy only applies to orders placed directly through https://www.dietapplements.com/
1. Get in Touch
Email our support team at Dietapplements within the 14-day window. To help us process your request quickly, please use the subject line "Money-Back Guarantee Request" and include:
2. Return the Product
Once our team acknowledges your request (usually within 3 business days), you will receive a Confirmation Email with return instructions.
Shipping: You must return the item (even if partially used) within 14 days of receiving our Confirmation Email.
Tracking: We strongly recommend using a tracked courier service. We cannot issue refunds for items that are lost in transit and do not reach our warehouse.
Costs: Customers are responsible for the return shipping costs.
3. Processing Your Refund
Once we receive and inspect your return, we will process your refund.
Timeline: Refunds are typically issued within 10 business days of receiving your return, though it may take 3–5 additional days for the credit to appear on your original payment method.
Non-Refundable Costs: Original shipping fees, express delivery charges, gift wrapping, and any international customs duties or taxes are non-refundable.
Exclusions: This guarantee does not apply to subscription renewals, bulk bundles, or specific promotional items unless otherwise stated.
Fair Use: We reserve the right to decline a refund if we suspect the policy is being abused or if the return conditions are not met. This policy is intended for individual consumers and does not affect your statutory rights.
Order lost in the mail?
You will receive a full refund :-) It's our responsibility to deliver.
Our hassle-free return policy is part of our commitment to taking care of you every step of the way. Bought it but changed your mind for whatever reason? If you are not happy, we are not happy!
Our policy lasts 30 days. You have 30 days to return any Dietapplements purchase for a refund, but we will only deduct the shipping fees from the refund if you had your shipping to your address for free. Please email us first at info@dietapplements.com so we could provide you with the return address.
To be eligible for a refund, the product must be perfectly sealed and unused and in the same condition that you received it.
You will be required to, please, supply images of the products, all sealed, to our email address info@dietapplements.com before sending your products to us. I'm afraid we can't accept used products.
Customers have to pay for the return shipping fees in full if they choose to return their orders for a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned product.
If your refund is approved, then your refund will be processed on the same day, including weekends, and a credit will automatically be applied to your original method of payment. It may take a few additional days to reflect on your account.
Do I need a receipt to return my product?
No, you don't need a receipt to return the product. We have your online account on our website, including your name and address and we'll credit your account if you are eligible for a refund. Kindly please make sure to include your name, address and order number in the returned package.
Please be assured that any information you provide us will be handled with the utmost consideration of your privacy and security according to the General Data Protection Regulation (GDPR).
If you have any inquiries, please send us an email at info@dietapplements.com